Shipping Policy

Enroot Horizon Pvt Ltd (Hereinafter referred to as ENROOT) has framed the following Shipping Policy in accordance with the provisions of the Consumer Protection Act, 2019 and Rules 5(1)(g) & (h) of the Consumer Protection (Direct Selling) Rules, 2021, as under:
1)
(a) All orders placed by an ENROOT Direct seller/Consumer worth Rs 2500/- (Rupees Two thousand five Hundred only) or above shall be shipped, free of any shipping charges whatsoever, at the nearest point to the home or home delivery, whichever is practicable.(Excluding Biostimulant products)
(b) Shipping charges as per actuals, irrespective of mode of transportation, for delivery to the nearest point to home or home delivery, whichever is practicable, if the total value of the order placed is valued at Rs 2500/- (Rupees Two thousand five Hundred only) or less.

2) Delivery Timeline and conditions :-
a) ENROOT shall make all efforts, within its means, to ensure that the products ordered are delivered within a reasonable time period of 3 to 7 Working days from the date of confirmation of the order by ENROOT. However, this assurance is subject to force majeure, government regulations, inclement weather conditions or any other circumstance whatsoever not within the control of ENROOT.
b) If in case the delivery period exceeds the stipulated time for any reasons whatsoever, then the ordering Direct seller/Consumer will be notified of the same along-with expected time of delivery and the ordering Direct seller/Consumer shall be at liberty to cancel his/her order to which ENROOT undertakes to initiate Refund proceedings, as per its “Product Return/Refund Policy”. However, it is expected from the ordering Direct seller/ Consumer to appreciate and cooperate with ENROOT’s efforts by consenting to the extended time of delivery.
c) The ordering Direct seller/Consumer is advised to take open delivery of the package of ordered goods and should refuse to accept the delivery if the package is found to be tampered with or the goods packed therein are found to be damaged or pilfered. However, ENROOT will not be subsequently held responsible for any breakage, damage, or loss to the goods if the ordering Direct seller/Consumer acknowledges the receipt of the goods, without noting down the extent of damages. For disputes, if any, please Call ENROOT Customer Care Mo. 1800 3137 879 or write an e-mail to support@myehpl.com mentioning the order reference number. ENROOT shall make its best efforts to resolve the dispute amicably, at the earliest.
d)Any complaint related to your order should be registered with us within 24 hours post delivery, No complaint whatsoever will be entertained post thereof.